Please read these terms and conditions carefully before using our services. To use this website, you must fully accept these terms and conditions and you agree to use this website according to these terms and conditions.
These terms and conditions are a legal agreement between you, the “user”, and Janea Nail Studio, trading as Janea Ltd, for all stages of your interaction with our business; online and in store. Any reference to Janea Nail Studio refers to Janea Nails & Waxing and vice-versa.
Janea Nail Studio own a website called janea.co.uk offering clients information about nail, waxing and eye services and a booking engine to make appointments for listed services. Janea Nail Studio provides these nail, waxing and eye services to clients.
The number of minutes we have listed next to each service on the website and any other places is a guidance only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and ability of your nail technician or beautician.
Making an appointment online
When booking an appointment online, we need your name, phone number and email address. Without providing these details we will not be able to confirm your appointment. We use a 3rd party reservation software company to process your appointment. We may request an online deposit using a credit or debit card to secure a date and time. We use a 3rd party payment gateway to process this financial transaction. Where we don’t request an online deposit, we reserve the right to call you on the phone number provided and request a deposit. In the event this request is refused, we may remove your appointment from our schedule and you will receive an email communicating that the appointment will no longer be valid.
We reserve the right to ask for a deposit for any booking made online, on the phone or in our salon for future dates. We reserve the right to determine the size of these deposits on a case by case basis entirely at our own discretion. The size of the deposit can be anywhere up to 100% of the sales value of the services booked. Deposits are non-refundable. If you change your appointment up to one hour before start time we will move your deposit to your new time. If you change your appointment less than one hour before start time we reserve the right to cancel your appointment and keep your deposit. If you cancel your booking at any time before the start time you will lose your deposit.
3rd party reservation software
All bookings for services on janea.co.uk are made with Janea Nail Studio. Get Timely only facilitates the online booking process for Janea Nail Studio. The contract is between you and Janea Nail Studio and Get Timely is not part of that agreement.
When you book an appointment, you will receive a confirmation email. If you don’t receive a confirmation email, please contact us at firstname.lastname@example.org
If you change your appointment, you will also receive a confirmation email. If you don’t receive a confirmation email, please contact us at email@example.com
Janea Nail Studio is not responsible if you think you have booked but have not received a confirmation email. If this happens, we will endeavour to accommodate you as best we can, but you may have to re-visit at another time and/or date.
Accuracy of appointment details
When you book an appointment, it is your responsibility to ensure the accuracy prior to confirmation. Janea Nail Studio are not responsible for reservation errors including, but not limited to, dates/times and services booked. If you are unsure about anything you can contact us at firstname.lastname@example.org
You can change your appointment free of charge up to one hour before start time. If you have been charged a deposit, a change to your appointment more than one hour in advance of your appointment will result in your deposit being transferred to your new appointment reservation.
You must contact Janea Nail Studio by phone or email at email@example.com to change your appointment less than one hour in advance of your appointment.
If you change your appointment less than one hour before start time, we reserve the right to either ask you for a deposit or cancel your appointment entirely. You may also be asked for a non-refundable deposit on future bookings. If you have paid a deposit and change your appointment less than one hour before start time, we reserve the right to cancel your appointment and we will keep your deposit.
You must contact Janea Nail Studio by phone or email at firstname.lastname@example.org to cancel your appointment.
If you have not been charged a deposit, you can cancel your appointment free of charge up to one hour before start time. If you have been charged a deposit, a cancellation of your appointment more than one hour in advance of your appointment will result in the loss of your deposit.
If you cancel your appointment less than one hour in advance of your appointment, you will lose your deposit and you may then be asked for a non-refundable deposit on future bookings.
Janea Nail Studio changes & cancellations
If for any reason Janea Nail Studio needs to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation or changing to a similar service – you have the option to reject the proposed change(s). We will then process a refund of your deposit. This will take 7-10 working days to process to your payment method.
If for any reason Janea Nail Studio cancels your service at any time before your service is due to commence, we will process a refund of your deposit. This will take 7-10 working days to process to your payment method.
If you do not turn up for an appointment, we reserve the right to charge you a for non-refundable deposit on future bookings.
If you arrive late for your appointment, we reserve the right to take any of the following actions:
- We will perform the service as booked in the late start time.
- We will perform a shorter version of the booked service if our technicians are booked back to back. We will still charge the full booked price.
- We will perform a similar shorter service if our technicians are booked back to back. You will then be charged the new price for the performed service.
- We will perform no service and we reserve the right to charge you a non-refundable deposit on future bookings.
- We will re-arrange your service for another date and time.
In the case of late arrivals, we will decide what action to take from the above list entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason for lateness, how often instances of lateness have occurred, whether our technicians are booked back to back, whether a similar shorter service exists, whether we were given warning from the customer of the upcoming late arrival.
You will be asked for your date of birth in Janea Nail Studio prior to your first service with us. You must provide your data of birth as a legal requirement otherwise we won’t be able to fulfil your service. We have the following age restrictions in place:
- 14 to 16 year olds must be accompanied by a parent or guardian for the duration of the service. The parent or guardian must fill in our permission and consultation forms.
- We do not perform nail extensions or tinting services on under 16s.
- We do not perform gel services on under 14s.
- All under 18s will require signed permission from a parent or legal guardian.
ID will be required if we feel it is needed to meet any of the age restrictions mentioned. If ID can not be submitted, we will not be able to perform the service at that time. Services can then be booked for another time when ID can be provided. The ID must be a standard government issue with holographic mark such as a passport or a driving license.
If an appointment has been booked online, but you can not give confirmation of your age if required to do so prior to your service, your service will be rejected and we reserve the right to charge you the amount remaining of your booking balance by way of your online payment method.
Accuracy of medical information
Accuracy of the medical information you provide to Janea Nail Studio is entirely your responsibility. If any details change, it is your responsibility to update Janea Nail Studio with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original consultation form.
Medical conditions can be aggravated by services that we offer. We strongly encourage our clients to be open and transparent with their medical information so we can advise on alternative services, not restricted to Janea Nail Studio, if required.
Decline of appointments
We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, abusive behaviour in the salon towards customers and technicians.
We accept appointment reservations on the telephone or in our nail salon for future dates. We reserve the right to charge a deposit of up to the whole value of the services being booked for appointments on future dates. We will decide the deposit amount entirely at our own discretion.
We offer clients appropriate aftercare advise relevant to their service here, in our follow up emails and during your service from our technicians. If you are unsure of anything you can contact us at email@example.com
Modifications & Extra-Time
We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed. Modifications include:
- Colour changes during a service after the chosen colour has been applied.
- Nail art removal after application because you do not like it.
We may from time to time assist you with advice and suggestions, but decisions you make are wholly your final decision. Extra time will be charged at a rate of £1 per minute.
We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be charged the booked price.
Complaints, fixes and repairs
You can complain about your service, service standard or anything else affecting your experience either to the salon manager, by email on firstname.lastname@example.org or via our phone number on 01613121633.
We will repair any damage to gel or acrylic services for free within 7 days of your appointment. We will however not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. Our aftercare advice can be found here. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. In this situation, we will charge a rate of £3 per nail for gel polish repairs and £4 per nail for hard gel & acrylic nail extension and gel overlay repairs. Your date and time will need to be booked via email or phone and a price given for the repair.
Outside of the free repair period, we will charge a rate of £3 per nail for gel polish repairs and £4 per nail for hard gel & acrylic nail extension and gel overlay repairs. Your date and time will need to be booked via email or phone and a price given for the repair.
Normal polish services have no guarantee from the time you leave Janea Nail Studio. You will receive aftercare advice both on our services web pages and from our technicians on how to avoid smudging after you leave the salon. We take no responsibility if this advice is not followed.
If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate.
Fixes need to be booked in and there is no guarantee that we will be able to accommodate a fix if you complain in the salon. In this scenario, we will accommodate you at the next best convenient time for you. You are advised to book the time via email or phone to guarantee your fix time.
If you are complaining about the general standard of your service, you are welcome to attach photos to an email to provide clear evidence for our management. We may ask you for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, a full refund and an offer of a new service to no refund and no new service. The response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion.
Janea Nail Studio’s website server, and servers of companies that are used to operate this site, may place cookies on your computer in order to personalise your experience and record website behaviour. A “cookie” is a small piece of data is sent by a web server to your computer, which is then stored by your browser.
You may receive an email after you complete a service asking to leave us a review. The link will be to the 3rd party website Google. The review will be stored on their servers subject to their terms and conditions. If you choose to do so, you agree that Google can publish your review and only your first name will be revealed. However, Janea Nail Studio takes no responsibility for any wording by you in the review that might reveal your identity.
Changes of terms and conditions
Janea Nail Studio reserves the right to change these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.
Gift Card Terms and Conditions
The value of a gift card is equivalent to its purchase value and can be treated as cash.
Gift cards may be redeemed towards the transaction value of all services and products in Janea Nail Studio. In order to redeem gift cards against services, new customers must be prepared to sign our consultation form and all customers must be prepared to comply with the terms and conditions of Janea Nail Studio. The gift card can only be used once and must be sacrificed to Janea Nail Studio on use. Change will not be given where the value of the transaction is less than the value of the gift card. If the transaction value exceeds the value of the gift card, the remaining amount must be paid with another payment method. If the transaction value is less than the value of the gift card, the remaining amount will be added to your account for future use. No fees or charges apply to gift cards. Gift cards are valid only for users who are 16 years of age or older. Gift cards can be used in conjunction with all Janea Membership offers when Janea Membership terms and conditions are adhered to.
Gift cards will be valid for 18 months from the date of purchase unless otherwise stated. Gift cards may be purchased in values of £10, £20, £30 or £50, or other such values Janea Nail Studio may determine. Gift cards cannot be used to purchase other gift cards. Gifts cards may not be exchanged for cash, reloaded or resold in any circumstances.
Risk of Loss
Gift cards cannot be replaced if lost, stolen or damaged. Janea Nail Studio will not accept liability if a gift card is lost, stolen, destroyed or used without your permission. Janea Nail Studio will not accept liability for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any gift card.
Change of Terms
Janea Nail Studio reserves the right to change these gift card terms and conditions from time to time in its discretion and without prior notice to you. Janea Nail Studio reserves the right to withdraw gift cards at any time and for any reason. Janea Nail Studio will then use reasonable effort to make arrangements for gift cards to continue to be accepted for a reasonable period of time after withdrawal.
Loyalty Card Terms and Conditions
You must give Janea Nail Studio your loyalty card when paying for a qualifying service to claim a loyalty stamp. There is no guarantee we will give you a stamp at a later date if you fail to give us your loyalty card when completing your purchase.
To claim a 20% discount, you must acquire 5 loyalty stamps. You can claim the loyalty discount for the service that gives you your 5th stamp. We will subtract 20% from the purchase price for the qualifying service.
Collect a stamp for each individual service that costs £12 or more. A stamp can’t be given when you’re claiming any other promotional offer or discount.
Risk of Loss
Janea Nail Studio will not accept liability if a loyalty card is lost, stolen, destroyed or used without your permission.
Change of Terms
Janea Nail Studio reserves the right to change these loyalty card terms and conditions from time to time in its discretion and without prior notice to you. Janea Nail Studio reserves the right to withdraw loyalty cards at any time and for any reason.
Email Offers Terms and Conditions
Refer a Friend (Referrer)
You can refer as many friends as you like to Janea Nail Studio. A referral is considered to be third party person who signs up for Janea email marketing, buys a service and shows us a refer a friend email that has been forwarded from a existing client. You will then receive a 20% off your next service at Janea Nail Studio. A referrer discount can be used against one service only. If you have multiple services on the same visit then a referrer discount can be used against the most expensive service. A referrer discount can only be used once. For as long as you remain signed up to Janea marketing emails, you will be eligible to refer friends to Janea Nail Studio. A referrer discount can not be used by other people. We reserve the right to check and record the details of the ‘to’ field of the email before accepting refer a friend discount.
Refer a Friend (Referred)
To claim a refer a friend discount you must sign up for Janea email marketing, buy a service and show us a refer a friend email that has been forwarded from an existing client. You will then receive a 20% discount against a service at Janea Nail Studio. A refer a friend discount can be used against one service only. If you have multiple services on the same visit then the refer a friend discount can be used against the most expensive service. We reserve the right to check and record the details of the ‘to’ field of the email.
For as long as you remain signed up to Janea email marketing, you will be eligible to receive special offers for products and services in Janea Nail Studio. We reserve the right to determine these offers and change them at any time.
Change of Terms
We reserve the right to change any and all benefits of email promotions at our own discretion and without prior notice to you. We reserve the right to discontinue any part of our email promotions at our own discretion.