27-29 King St West, Manchester, M3 2PN Email:info@janea.co.uk Phone:01613121633

Accuracy of appointment details

When you book an appointment, it is your responsibility to ensure the accuracy prior to confirmation. Janea Nail Studio are not responsible for reservation errors including, but not limited to, dates/times and services booked. If you are unsure about anything you can contact us at appointments@janea.co.uk

Changes

A change to your appointment more than 24 hours in advance of your appointment will result in your £2.50 online deposit being transferred to your new appointment reservation.

You must contact Janea Nail Studio by phone or email at appointments@janea.co.uk to change your appointment less than 24 hours in advance of your appointment.

Cancellations

You must contact Janea Nail Studio by phone or email at appointments@janea.co.uk to cancel your appointment.

A cancellation of your appointment more than 24 hours in advance of your appointment will result in the loss of your £2.50 reservation deposit. Janea Nail Studio reserves the right to refund the £2.50 online deposit to you in exceptional circumstances. We reserve the right to decide at our own discretion what defines an exceptional circumstance.

If you cancel your appointment less than 24 hours in advance of your appointment, you will lose your £2.50 reservation deposit and we reserve the right to charge you the amount remaining of your booking balance by way of your online payment method. We will decide this on a case by case basis, considering all circumstances entirely at our own discretion.

Janea Nail Studio changes & cancellations

If for any reason Janea Nail Studio needs to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation or changing to a similar service – you have the option to reject the proposed change(s). We will then process a refund of your £2.50 reservation deposit. This will take 7-10 working days to process to your payment method.

If for any reason Janea Nail Studio cancels your service at any time before your service is due to commence, we will process a refund of your £2.50 online deposit. This will take 7-10 working days to process to your payment method.

No shows

If you do not turn up for an appointment, we reserve the right to charge you the amount remaining of your booking balance by way of your online payment method. We will decide this on a case by case basis, considering all circumstances entirely at our own discretion.

Late arrival

If you arrive late for your appointment, we reserve the right to take any of the following actions:

  • We will perform the service as booked in the late start time.
  • We will perform a shorter version of the booked service if our technicians are booked back to back. We will still charge the full booked price.
  • We will perform a similar shorter service if our technicians are booked back to back. You will then be charged the new price for the performed service.
  • We will perform no service and we reserve the right to charge you the amount remaining of your booking balance by way of your online payment method.
  • We will re-arrange your service for another date and time.

In the case of late arrivals, we will decide what action to take from the above list entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason for lateness, how often instances of lateness have occurred, whether our technicians are booked back to back, whether a similar shorter service exists, whether we were given warning from the customer of the upcoming late arrival.

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